DELIVERY & RETURNS

 

 

DELIVERY

 

DESTINATION

CHARGE

DELIVERY TIME

UK

£4.50


3 - 5 business days

Europe

£8.50

Rest of World

£11.50


Due to covid-19, these delivery times may vary

We offer free worldwide delivery on all orders of £75.00 or more



International customers & Overseas orders

Please note: You, or the addresse, may be required to pay import duties on receipt of your order anywhere outside the UK. Please be aware that this is the responsibility of the customer.

 

 

RETURNS

 

Returns Policy

Unsuitable goods purchased via Wimbledon.com/shop can be returned for a refund or an exchange within 28 days of purchase. The item must be returned in a resaleable condition, with all tags still attached and in its original packaging. In the case of apparel and clothing accessories, the garment must be unworn.

Faulty merchandise can be returned for exchange or refund within a reasonable amount of time. All items must be accompanied by proof of purchase (eg Order Number) and all exchanges are subject to availability.

The following product is not eligible for refund or exchange, unless faulty, owing to issues of hygiene:

  • Earrings
  • Socks
  • Undershorts
  • Personalised items

 

Goods purchased from Wimbledon.com/shop may be returned to the physical Wimbledon Shop on site at the All England Lawn Tennis Club if they fit the above parameters. 

 

Returns Process

If you are unhappy with your item, please follow the below process to return the product to us:

  1. Register your return via our ‘Contact Us’ page, ensuring you state your order number and any information about why you’d like to return the product – wimbledon.com/shop/contact
  2. We will revert with a returns form and address label – please complete the returns form with all relevant information and attach the address label to the outside of your package, preferable in the original packaging the product was sent in
  3. Return your parcel – you will be responsible for the cost of postage. Should the product be identified as faulty on inspection, this cost will be reimbursed along with the cost of the product when the refund is processed. You can send the item back using a carrier of your choice, however it is your responsibility until it reaches us, so we highly recommend using a tracked service. We are not liable for any loss, damage or theft and any costs incurred will not be reimbursed
  4. For international returns, mark your parcel “return goods”, or it may get held up at customs
  5. Refunds (less any shipping costs + import duties) will land in your account, within 14 business days of the product being received, if eligible

 

If you would like to exchange your product for an alternative, we ask that you follow the above returns procedure and repurchase the desired item. 

 

Refunds

Products purchased via Wimbledon.com/shop can be refunded within 28 days of purchase. To be eligible for a refund the item must be returned in a resaleable condition, with all tags still attached and in its original packaging. In the case of apparel and clothing accessories, the garment must be unworn.

Faulty merchandise may be eligible for refund within a reasonable amount of time.

Refunds will be processed onto the same card used for the original purchase.

The following product is not eligible for refund, unless faulty, owing to issues of hygiene:

  • Earrings
  • Socks
  • Undershorts
  • Personalised items

 

Exchanges

If the item does not meet your expectations and you wish to exchange for another, please get in touch using our contact form and we shall assist you with this process. Exchanges can only be made on same styles and are subject to availabilty.  

The following product is not exchangeable, unless faulty, owing to issues of hygiene:

  • Earrings
  • Socks
  • Undershorts
  • Personalised items

 

Postal Charges Relating to a Refund or Exchange

  • The customer is eligible for all up-front costs of returning product to The Wimbledon Shop for either refund or exchange
  • On receipt of a faulty item where the fault owes to manufacture, The Wimbledon Shop will refund the customer cost of postage and original delivery charges
  • On receipt of an item for refund or exchange, where this is received in saleable condition, the cost of the both return and re-delivery is to be borne by the customer.

 

 

 

For further details, please view our terms and conditions.