WHERE DO YOU DELIVER?
We deliver worldwide, except to PO Box and APO addresses due to courier restrictions.
WHAT ARE THE DELIVERY OPTIONS AND PRICES?
DESTINATION
|
CHARGE
|
DELIVERY TIME
|
UK
|
£4.95
|
3 - 5 business days
|
Europe |
£12.95
|
5 - 7 business days
|
US & Canada
|
£19.95
|
Rest of World
|
£19.95
|
Japan
|
£29.95
|
Unfortunately, due to high volumes, Covid-19 protocols in place and congested networks, delivery times are currently slightly longer than normal.
HOW CAN I TRACK MY ORDER?
We will email you to inform you that your order has been despatched. Within this email will be a tracking link from the designated carrier (Royal Mail or DHL depending on sending location and package size). This link will redirect you to either of their respected websites and update you on the whereabouts of your package.
CAN I CHOOSE A SPECIFIC TIME FOR MY DELIVERY?
If you would like to organise a specific time for your package to be delivered, you'll need to do this directly with the carrier (Royal Mail or DHL, dependant on destination and size of package). Details on how to contact either carrier will be available via the tracking link in your despatch confirmation email.
CAN MY PARCEL BE REDIRECTED TO A DIFFERENT ADDRESS?
For your security we aren't able to change the address your order is being sent to.
If your package is returned to us as it is deemed undeliverable due to an incorrect address, it will be cancelled and refunded. We will notify you by email if this happens.
AM I RESPONSIBLE FOR CUSTOM CHARGES?
You, or the addressee, may be required to pay import duties on receipt of your order anywhere outside of the UK. Please be aware that this is the responsibility of the recipient.
ARE THERE ANY COUNTRIES THAT YOU DO NOT SHIP TO?
Although we try to ship worldwide at all times, we cannot guarantee that the carriers we use will be sending to certain territories due to a number of reasons. If you have any concerns on whether we are able to ship to your country, please visit the website of the carrier. For UK deliveries, please visit Royal Mail. For mainland Europe, please visit DPD. For all other territories, please visit DHL. If you still need clarity, please use our contact us form accessible in the footer.
Unfortunately, we are not able to use alternativa carriers
If placing an order to be sent to Russia, please ensure the shipping address is that of a business and not a personal residence. Import regulations mean that goods will only pass through customs should it meet this criteria.