HOW DO I RETURN AN ITEM & HOW LONG DO I HAVE?
Unsuitable goods purchased via Wimbledon.com/shop can be returned for a refund or an exchange within 28 days of purchase.
For more information, please refer to our Delivery and Returns page.
WHAT SHOULD I DO IF MY REFUND IS INCORRECT?
First, please consider the following:
- Was there a discount applied to your original order?
- Did you return items from separate orders?
- Did you return items in more than one package?
If you've checked and are sure the refund amount isn't right, please contact our Customer Care team by using our online form and we will investigate the issue.
Please note: the cost of delivery and any import duties that may have been levied by customs are to be borne by the customer.
DO YOU REFUND DELIVERY CHARGES FOR RETURNS?
Unfortunately, we do not refund the delivery charge unless the full order was received faulty or you have cancelled your order prior to despatch.
CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?
If you find that your garment does not fit or is faulty and you would like to swap it for an alternative of the same line, we are able to provide an exchange. Your customer service representative will guide you through the process following your initial correspondence via our contact form.
Unfortunately, we are unable to provide cross-style exchanges.
HOW WILL I BE INFORMED THAT MY RETURN HAS BEEN PROCESSED?
We will process your refund as soon as we possibly can. As long as the returned items meet our refund criteria, it will land in your account within 14 business days of the product being received. We will send you a confirmation email once it has been processed.
CAN I SEND BACK AN ITEM BOUGHT IN STORE?
Yes, so long as the item meets all of the criteria of our returns policy. If you wish to return a product, please get in touch via our contact form providing all necessary details of your purchase and the reasoning behind your return.