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Szie Guide
Returning Items

RETURNS POLICY:


You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.


Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.


If you cancel your order within the 30 day cancellation period, we will refund all payments received from you, including the costs of standard delivery, upto a maximum of £6.95 for delivery charges.

We will make the refund without any undue delay and no later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us, if earlier. You will have to bear the direct cost of returning items to us.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.

All return and re-shipping charges are the Customer's liability. The period of 30 days begins on the day after the day you receive your goods. Your right to cancel will not normally apply to personalised goods. You must tell us if you want to cancel in writing by letter or email within a period of 30 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.


Please note the following exceptions to this policy:

  1. DVDs, Videos, PC and Sony PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

  2. We are normally unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

  3. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

  4. All items should be unworn and unused.

If you do not have your returns form please include a cover letter with:

  • Your order number
  • Your name, email address and billing address
  • Details of how you want your return to be processed
  • Details of any fault or issue

RETURNS FROM THE UK


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note). If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

There are two methods for making returns to us:


A. Collect+ is an easy way to return your items through a local store, typically open early until late seven days a week. It provides proof of postage, insurance and an online tracking code. Just follow these simple steps:

  1. Go to www.collectplus.co.uk/Wimbledon and enter your postcode to find your local store.
  2. Follow the instructions to print off a returns label. The returns cost will be £4.20.
  3. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging.
  4. Drop off your parcel at any local store offering the Collect+ service.
  5. Keep your receipt to track your parcel at www.collectplus.co.uk/track.

B. Alternatively you can return items by post to the address below:

      Wimbledon Online Shop Returns

      PO Box 210

      Manchester

      M24 1YN


Please note. For your protection the Wimbledon Online Shop recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.



INTERNATIONAL RETURNS


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it and our team will advise you how to proceed. Please note that the Wimbledon Online Shop will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

      Wimbledon Online Shop Returns

      PO Box 210

      Manchester

      M24 1YN

      United Kingdom


Please note that for your protection the Wimbledon Online Shop recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.



WEEE Directive / Recycling Old Appliances

The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.


There are a number of ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.


Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.

      Fanatics International

      Greengate

      Middleton

      Manchester

      M24 1UD